PROFESSIONAL POLICIES

Clarity creates confidence.

 

The following policies ensure consistency, fairness, and professional integrity within every engagement.

 

 

PROFESSIONAL TIME MODEL

Engagements are structured around defined blocks of professional time.

 

Professional time includes more than live, in-home sessions. It may also include:

​

• Behavioral assessment and case review

• Written development planning

• Environmental and management strategy

• Video review and analysis

• Progress recalibration

• Structured communication requiring professional judgment

 

You are reserving professional capacity — not purchasing isolated lessons.

 

 

SCHEDULING & RESERVED CAPACITY

Scheduled sessions represent reserved professional time.

 

Cancellations or rescheduling requests with less than 24 hours’ notice may result in deduction of the reserved time.

 

Failure to appear for a scheduled session is treated as time utilized.

​

Rescheduled sessions are subject to availability and do not extend expiration periods.

​

​

COMMENCEMENT & EARNED FEES

Professional time begins at the point of case review, planning, or delivery of services.

 

Once professional time has commenced, fees are earned due to:

​

• Case allocation

• Professional preparation

• Reserved scheduling capacity

• Development planning

 

Details are outlined within the engagement agreement.

 

 

EXPIRATION OF PROFESSIONAL TIME

Purchased professional time expires three (3) months from the date of agreement unless otherwise documented in writing.

​

Developmental momentum matters — particularly during puppyhood and adolescence.

 

Unused time does not carry forward beyond the expiration period.

 

 

SCOPE OF PRACTICE

The Doggie Concierge specializes in:

​

• Puppy development

• Early adolescence

• Foundational rebuilding

• Mild to moderate behavioral concerns within defined professional scope

 

We do not provide:

​

• Human-directed aggression rehabilitation

• Dangerous dog services

• Severe separation anxiety treatment

• Veterinary behavioral services

 

If a case falls outside scope, appropriate referrals may be recommended.

 

 

REQUIRED EQUIPMENT & ENVIRONMENTAL STRUCTURE

Certain equipment or environmental management tools may be designated as required for safety and program integrity.

 

Consistent implementation of assigned structure is essential to progress.

 

Failure to follow safety guidance or required equipment recommendations may result in modification or suspension of services.

​

 

CLIENT RESPONSIBILITY

Behavioral progress depends on consistency outside scheduled sessions.

 

Clients agree to:

​

• Practice assigned exercises

• Maintain recommended environmental structure

• Avoid conflicting concurrent training methods

• Provide full and accurate behavioral and medical disclosure

 

Sustainable results require partnership.

 

 

NO GUARANTEE OF RESULTS

Behavioral outcomes are influenced by:

​

• Genetics

• Environment

• Consistency

• Medical factors

• Developmental stage

 

While structured, evidence-informed guidance is provided, specific behavioral outcomes cannot be guaranteed.

 

 

RESPECT & PROFESSIONAL CONDUCT

A professional, respectful environment is required for all services.

​

Hostile, unsafe, or obstructive conduct may result in modification, suspension, or termination of services.

 

 

QUESTIONS

If clarification is ever needed regarding structure or expectations, discussion is encouraged prior to scheduling.

 

Clear expectations support strong outcomes.

 

 

Calm is built through structure.

Structure is maintained through clarity.